Refund policy

Your satisfaction matters to us at Coffee and Vape. We offer a 5-day return window. If you need to return an item, please follow the guidelines below.

Eligibility for Returns

  • Item must be in its original condition - unworn/unused, with tags, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

How to Initiate a Return

  1. Email us at coffeeandvape24@gmail.com to request a return.
  2. Once approved, we’ll send you a return label and instructions.
  3. Do not send items back without prior approval.
  4. Customer is responsible for return-shipping costs.
  5. We must receive the package before processing a refund/replacement.

Contact Information

Questions or need help? Email coffeeandvape24@gmail.com or WhatsApp us at 066 272 0545.

Damages and Issues

If your item arrives defective, damaged, or incorrect, contact us immediately. We’ll resolve it promptly.

Non-Returnable Items

  • Perishable goods (e.g., food or flowers)
  • Custom or personalised products
  • Personal care items (e.g., beauty products)
  • Hazardous materials
  • Sale items

If unsure whether an item is returnable, contact us before purchasing.

Refund Process

  1. After we receive and inspect your return, we’ll notify you via email.
  2. If approved, refunds are issued to your original payment method within 10 business days.
  3. Bank/card processing may take longer to reflect.
  4. If no refund after 15 business days, email coffeeandvape24@gmail.com for assistance.